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  • Creator Success Manager (m/f/d)

Creator Success Manager (m/f/d)

  • Indefinite
  • Full time
  • €43,000 - €47,000
  • Remote

About us

Thousands of strong voices use Steady to publish their work and secure a reliable income. From blogs and online magazines to podcasts, newsletters, and more, Steady enables independent media to earn a sustainable income via memberships. We’re creating the future of independent media. Come join us!

Who we are looking for

An empathetic listener and passionate solution provider who will match individual creator needs with Steady’s portfolio of offerings. You delight in helping creators grow, enjoy collaborating in cross-functional teams and appreciate improving the company’s processes and practices to help serve creators more effectively.

What the role involves

  • The creator success manager is the primary contact for a company's most important customers, and builds up and expands business relationships and establishes a high degree of trust with our key customers
  • They will act as the main point of contact in all matters relating to client concerns and needs building and communicating a deep understanding to the wider organization
  • Build and strengthen client relationships to achieve long-term partnerships 
  • Regularly review membership programme performance, identify areas for improvement and work with creators on implementing those improvements contributing to our ambitious growth targets
  • Develop a thorough understanding of our products and service offerings to better service creators and support them in their growth
  • Collaborate across teams to help improve Steady’s offering to its creators, working closely with support, product and technology teams

Ideally you…

  • have 2-3 years of experience in a sales or customer service role
  • enjoy building relationships in digital settings, liaising with customers virtually
  • have some experience and passion for digital content of any form; maybe you have even created some yourself (not a must)
  • have a servant leader mindset that allows you to speak on eye-level to our customers and help them grow their membership platform and address their business challenges
  • have an eye for improvement potential and are able to collaborate across teams to make it happen
  • speak German fluently and have mastered business English so that can confidently communicate in both languages

Benefits of working at Steady

  • Be part of a mission that sustainably supports creators and publishers and helps guarantee an independent media landscape
  • Bring your own ideas to the table: We are still a small team and encourage you to experiment and dare to think differently
  • Choose your own benefits: Whether it’s a HIIT class or a supermarket voucher, you choose the benefit that’s right for you.
  • Work from anywhere in Europe - we are happy to figure out the legal hurdles together with you
  • Be part of our passionate team: Enjoy regular social events - virtually and twice a year at our Berlin office
  • 500 EUR per annum individual training budget 

Hiring Journey

As the first step in our process, we ask some simple screening questions which are separated from your name and marked blind, in order to reduce potential unconscious bias. Look out for the questions as the first step of the application. Later on, we’ll want to get to know you and your experience better as part of the interview process and will give you time to meet people from our team.

Apply Now!

Steady is committed to equality, diversity and inclusion and is building a team accordingly. It’s also really important to us to find the very best people we possibly can for our team, regardless of their background, and to be transparent so our recruitment process is a little different.

Even if you’re not sure you have the right experience, you can always get in touch and have a chat with one of us. We’d love to hear from you.